LEA users: please note that restricted kits will appear on the 'MF Pickup Required' worklist even though they are not actually designated for pickup from the hospital. Restricted kits will eventually fall off of this list when they arrive at the lab for storage. In the meantime, we recommend using the automated email notifications that you receive when planning which unrestricted kits to pick up from the hospital.
Technical Support Options
Technical Support Options
Portal Type
MF - Standard User Support Option
Please contact 1.888.470.4252 or track-kit.support@invitahealth.com for technical support.
LEA - Standard User Support Option
Please contact 1.888.470.4252 or track-kit.support@invitahealth.com for technical support.
Lab - Standard User Support Option
Please contact 1.888.470.4252 or track-kit.support@invitahealth.com for technical support.
Prosecutor - Standard User Support Option
Please contact 1.888.470.4252 or track-kit.support@invitahealth.com for technical support.
Distributor - Standard User Support Option
Please contact 1.888.470.4252 or track-kit.support@invitahealth.com for technical support.
Storage - Standard User Support Option
Storage - Standard User Support Option